> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.promoparty.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Things Promo Party Pro can't do yet (and workarounds)

Promo Party Pro gives a free gift when a cart meets your campaign's trigger. Here are the requests we hear most often that the app doesn't handle today, and what you can do instead.

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## What can trigger a free gift

Each campaign uses one trigger:

* **Cart total reaches a certain amount**: the cart reaches your minimum cart price
* **Specific product is in the cart**: one of the product variants you pick is in the cart
* **Product is in a specific collection**: the cart has a product from one of the collections you pick

Shopify limits collection triggers to 100 collections in total across all your campaigns.

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## Not supported today

### Discount codes as a trigger
A customer can't unlock a gift by entering a discount code. If you need a code-only gift, chat with us and we'll look at a custom setup for your store.

### Customer tags, segments, or first-time customers
The app can't limit a gift to tagged customers, loyalty members, or first-time buyers on its own.

**Workaround:** our support team has set this up for stores with a small theme change, for example using a loyalty app's customer data. Chat with us before you launch so we have time to build and test it.

### Subscriptions and selling plans
Gifts can't be limited to subscription purchases.

**Workaround:** create a dedicated subscription product or variant and use it as the trigger.

### Private offers by link (ad or URL parameters)
There is no setting to show a gift only to visitors from a specific link or ad.

### More than one gift from a single campaign
Each campaign adds one gift. To give two gifts, run two campaigns. See [Offering more than one free gift or tiered gifts](https://help.promoparty.app/en/article/offering-more-than-one-free-gift-or-tiered-gifts-qowwgt/).

### Shopify POS
Promo Party Pro works in your online store. It doesn't support Shopify POS carts.

### Messages in checkout
Promo Party Pro shows messages on product pages, in supported cart drawers, and in the gift pop-up. It doesn't add messages to checkout. Shopify only allows checkout customizations like this on Shopify Plus.

### Hidden gifts the customer doesn't see
The app adds gifts the customer can see in their cart. To add a surprise item only your warehouse sees, use **Shopify Flow** with the **Add order line item** action: [Shopify Help Center](https://help.shopify.com/en/manual/shopify-flow/reference/actions/add-order-line-item).

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## Have a use case we missed?

Open Promo Party Pro and click the chat icon. Many of these come from merchant requests, and our support team can often build a workaround for your store.