What happens when gifts sell out

Your free gift is a real product in your store, with real inventory. Here's what Promo Party Pro does when stock runs low or runs out.

What "available" means

The app only offers gift options that Shopify says are available to buy. A gift variant is available when it:

• Has stock that can be sold online, or
• Is set to Continue selling when out of stock, or
• Doesn't track inventory

The gift product must also be Active or Unlisted and published to the Online Store sales channel.

When one gift option sells out

If your campaign offers several gift options (variants or products), the sold-out option is left out of the pop-up. Customers choose from what's left.

With the pop-up off, the app adds the first gift option that is still available.

When every gift option sells out

The campaign stays Running, but no gift is offered or added. Customers who qualify simply don't get a gift.

Gifts already in a customer's cart stay there. Shopify's normal inventory rules apply at checkout.

How you'll know

Promo Party Pro warns you when a gift goes out of stock:

• A Free gift variant is out of stock banner on the campaign page
• A notification on your dashboard naming the campaign
• A warning flag on the campaign in your Campaigns list

You'll see similar warnings if the gift product is set to Draft or Archived, or removed from the Online Store channel.

How to recover

Pick one:

• Restock the gift. The campaign picks it up again automatically. Customers see it the next time their cart changes.
• Swap the gift. Edit the campaign and choose a different gift product or variant.
• Allow overselling. In Shopify, set the gift variant to Continue selling when out of stock. Only do this if you can still ship the gift.
• Pause the campaign until stock arrives.

Tips to avoid running out

• Check your gift inventory before a big sale. Gift campaigns can move more units than you expect.
• Offer more than one gift option, so one selling out doesn't stop the offer.
• Keep stock in a location that sells online. Stock in a location that doesn't fulfill online orders doesn't count.

Need help?

Open Promo Party Pro and click the chat icon. We'll help you pick a backup gift or set up a fallback.

Updated on: 07/10/2026