Testing your promotion

Test your campaign on your storefront before customers see it. This checklist takes about 10 minutes.

Before you start

• The Promo Party Pro app embed is on in your live theme (Online Store > Themes > Customize > App embeds)
• The campaign is saved and its status is Running
• The campaign page shows no warning banners

Want to test before launch day? See Testing without customers seeing it below.

Use a fresh browser window

Open your store in a private (incognito) window.

The app remembers in your browser when you closed the pop-up or skipped a gift. A fresh window makes sure you see what a new customer sees. Open a new private window each time you want to start over.

To jump straight to your store, click Test on storefront in the campaign's Status card.

The checklist

1. The gift appears when it should

• Cart total campaigns: add items until the cart reaches your Minimum cart price
• Product campaigns: add one of the trigger products
• Collection campaigns: add a product from one of the trigger collections

With the pop-up on, the pop-up should open. With it off, the gift should be added to the cart automatically.

2. The gift does NOT appear when it shouldn't

Remove items until the cart no longer qualifies. The gift should be removed.

Try a cart just below your threshold. No gift should appear.

3. The pop-up works

• Every gift option you expect is shown
• Variant menus work (try one on your phone too)
• Add Gift to Cart adds the gift you picked
• Skip gift and the close button close the pop-up

4. The cart updates

After the gift is added, it should show in your cart page and cart drawer without a manual refresh. If it only shows after you refresh, see the Quick Troubleshooting Guide.

5. The gift is free at checkout

Go to checkout. The gift line should show a discount that brings it to $0.

6. Discount codes still work with the gift

If customers use discount codes, apply one at checkout. The gift should stay free.

If the gift price comes back when you add a code, the code doesn't combine with product discounts. See How different discounts combine.

7. Mobile

Repeat steps 1 to 5 on a phone. Themes sometimes behave differently on mobile.

Running more than one campaign?

Test each one, then test them together:

• A cart that qualifies for two campaigns should get both gifts
• For tiered offers, test just below and just above each threshold

Testing without customers seeing it

Every campaign on your live store is visible to customers while it runs. To test privately:

• Use a high threshold. Set the Minimum cart price far above a normal order (for example, $10,000), test, then lower it.
• Use a hidden trigger product. For a product trigger, use an Unlisted product only you know about, then swap in the real trigger.
• Schedule it. Finish testing, then set the campaign to Schedule for later so it starts on launch day.

Test again after changes

Re-test after you change your theme, switch themes, install a new cart or upsell app, or edit the gift product. These are the most common reasons a working campaign stops working.

Something not working?

See the Quick Troubleshooting Guide, or open Promo Party Pro and click the chat icon. Send us your campaign name and a screenshot, and we'll take a look.

Updated on: 07/10/2026