Things Promo Party Pro can't do yet (and workarounds)

Promo Party Pro gives a free gift when a cart meets your campaign's trigger. Here are the requests we hear most often that the app doesn't handle today, and what you can do instead.

What can trigger a free gift

Each campaign uses one trigger:

• Cart total reaches a certain amount: the cart reaches your minimum cart price
• Specific product is in the cart: one of the product variants you pick is in the cart
• Product is in a specific collection: the cart has a product from one of the collections you pick

Shopify limits collection triggers to 100 collections in total across all your campaigns.

Not supported today

Discount codes as a trigger

A customer can't unlock a gift by entering a discount code. If you need a code-only gift, chat with us and we'll look at a custom setup for your store.

Customer tags, segments, or first-time customers

The app can't limit a gift to tagged customers, loyalty members, or first-time buyers on its own.

Workaround: our support team has set this up for stores with a small theme change, for example using a loyalty app's customer data. Chat with us before you launch so we have time to build and test it.

Subscriptions and selling plans

Gifts can't be limited to subscription purchases.

Workaround: create a dedicated subscription product or variant and use it as the trigger.

Private offers by link (ad or URL parameters)

There is no setting to show a gift only to visitors from a specific link or ad.

More than one gift from a single campaign

Each campaign adds one gift. To give two gifts, run two campaigns. See Offering more than one free gift or tiered gifts.

Shopify POS

Promo Party Pro works in your online store. It doesn't support Shopify POS carts.

Messages in checkout

Promo Party Pro shows messages on product pages, in supported cart drawers, and in the gift pop-up. It doesn't add messages to checkout. Shopify only allows checkout customizations like this on Shopify Plus.

Hidden gifts the customer doesn't see

The app adds gifts the customer can see in their cart. To add a surprise item only your warehouse sees, use Shopify Flow with the Add order line item action: Shopify Help Center.

Have a use case we missed?

Open Promo Party Pro and click the chat icon. Many of these come from merchant requests, and our support team can often build a workaround for your store.

Updated on: 07/10/2026